Specialty Claims Management
Turn complex, high-exposure claims into controlled, confident outcomes.
Eberl’s specialty claims management brings certified experts, technical precision, and strict compliance oversight to the most complex loss scenarios, helping carriers reduce costly errors, litigation exposure, and reputational risk.
Specialty claims management built on discipline, expertise, and oversight.
Complex losses demand a higher level of technical rigor. Eberl’s specialty claims management team follows standardized workflows, thorough documentation practices, and strict compliance controls, ensuring every action on a file is accurate, consistent, and fully auditable.
We give carriers the operational confidence needed to navigate challenging claims while reducing financial and reputational risk.
Special Investigative Services
Eberl’s investigative services go far beyond a traditional SIU, delivering a full spectrum of investigative support across all claim types. Our team provides comprehensive investigative capabilities that strengthen claim decisions, reduce exposure, and support compliance.
- All Lines Investigations
- SIU and/or General Investigations
- Basic to Complex Assignments
- Vendor Management
- Surveillance
- Statements
- Background Checks
- Social Media Investigations
- Canvass / Scene Investigations
- TLO / ISO Searches
- Alive and Well Checks
- Financial Crime Investigations
- Compliance / Fraud Referrals
- Training
- Courthouse Searches
- Notary / Affidavits
- Light Sequence Analysis
- Trip and Fall Investigations
- Dog Bite Investigations
Subrogation
We support carriers with a focused subrogation approach designed to maximize recoveries while protecting file integrity. Through tailored partnerships, experienced investigators, and a disciplined process, we work to recover losses efficiently and achieve fair, defensible resolutions.
- Investigation
- Notice / Spoliation Letters
- Evidence Retention
- Joint Inspections
- Settlement Negotiation
- Flexible Compensation
- Litigation Support, When Necessary
Casualty & Liability
Our casualty team investigates, assesses, and builds rapport to provide carriers with clear, actionable insights that support confident decision-making.
- Section II Liability
- Long-Term Care Facilities
- Mediations & Litigations
- Commercial / Personal Auto
- Negligent Security
- Contractor Liability
- Special Events Liability
- General Liability
- Product Liability
- Construction Defect
- Commercial Premises Liability
- Self-Insured Retentions
- Workers' Compensation Investigations
- Personal Injury
- Liquor Liability
- Timber Trespass
- Marine Liability
Flood
Our certified, independent flood adjusters respond quickly, assess damage accurately, and guide policyholders through every step of recovery.
Key capabilities:
- NFIP and Private Flood Adjusting
- Flood Protocol Estimating
- Wind vs. Flood Analysis
- Network of NFIP-Certified Adjusters
- Flood Policy Comprehension and Training
- Flood Claim Management
Appraisal & Dispute Resolution
We focus on details and data that support complex claim decisions, leading to property claims dispute resolution.
- Appraisers and umpires for property claims
- Expert mediation and arbitration to resolve claim disputes
- Support in navigating complex claim situations
- Clear communication and documentation throughout the resolution process
- Expert litigation and testimony management when essential
Why carriers choose Eberl.
Nationwide Capacity When and Where You Need It
Access trained adjusters, inspectors, and repair professionals across all 50 states — ready to deploy quickly and support your team during peak demand.
Seamless Integration for Speed and Transparency
Our systems connect effortlessly with leading insurance platforms, centralizing data, reducing manual steps, improving visibility, and keeping your team informed at every stage.
Technology That Enhances Human Expertise
We combine AI technology, structured workflows, and top trained professionals to support faster resolution, reduce manual steps, and improve accuracy so carriers experience better outcomes.
Carrier-Aligned Training That Elevates Performance
Our CATI programs teach adjusters and inspectors your way of working — combining hands-on practice, real-world scenarios, and expert instruction to ensure every professional is ready to perform at your standards.
Protect your outcomes on high-exposure claims.
Speak with our specialty team to explore how we can support your program.
Resources for smarter, tech-driven claims management.
Frequently Asked Questions
What kind of claims do you specialize in?
Eberl’s specialty claims management solutions cover a full range of claim types across property, auto, casualty, flood, and specialty lines.
Our teams manage both daily and cat claims, supporting everything from residential and small commercial losses to complex or litigated cases. Specialty services include subrogation solutions, litigation management, SIU investigations, appraisals and dispute resolution, and flood recovery claims. All claims management is handled by experienced and certified specialists.
Can you align your specialty claims management process with carrier guidelines?
Yes. Eberl’s specialty claims management workflows are designed to align with each carrier’s operating procedures, regulatory standards, and reporting preferences.
Every claim follows structured, carrier-specific guidelines reinforced through CATI training and active performance monitoring. This ensures that both field and desk teams operate as a true extension of your organization.
How do you ensure compliance and audit readiness?
Eberl maintains strict compliance oversight across every aspect of specialty claims management. Our in-house licensing and compliance team verifies that every adjuster meets state and carrier regulatory requirements before handling a file.
This proactive approach keeps partners audit-ready, ensures proper handling of claims, and protects your organization from potential delays or penalties.
