Through this integration, carriers can connect digital and voice AI FNOL intake directly to Eberl’s
managed repair workflow, enabling immediate assignment of credentialed emergency service
providers and simplifying the repair process for both carriers and policyholders.
Eberl Claims Service, a provider of end-to-end claims solutions for property insurers,
today announced a new integration with Liberate that enables carriers to assign credentialed
emergency service providers at first notice of loss (FNOL). The integration connects Liberate’s
digital and voice AI FNOL intake with Eberl’s managed repair workflow, allowing carriers to
initiate mitigation and other emergency services earlier in the claim lifecycle – without disrupting
existing claims or service models.
For many carriers, assigning emergency services at FNOL remains a manual or disconnected
process, resulting in delays during a critical moment for policyholders. This integration enables a
more streamlined FNOL-to-Service Provider assignment workflow, designed to help carriers
take action sooner while maintaining operational oversight and control.
Enabling Faster Action at FNOL
When a policyholder reports a claim through Liberate, key loss details are captured during
FNOL and the policyholder may be offered immediate assistance from a credentialed service
provider.
If the policyholder opts in, the assignment is automatically created within Eberl’s managed
repair workflow based on carrier-defined rules and availability. Service Provider information is
then communicated to the policyholder at the conclusion of FNOL, helping set clear
expectations and reduce follow-up friction. This system-to-system integration is designed to
support timely response, control, and transparency – rather than acting as a simple referral or
handoff.
Benefits for Carriers and Policyholders
By enabling service provider assignment at FNOL, the integration is designed to help carriers:
- Reduce time to mitigation by providing service earlier in the claim lifecycle
- Improve the policyholder experience through faster assistance and clearer next steps
- Maintain visibility into assignment status, performance, and service activity
- Support severity management and operational efficiency through earlier intervention
Importantly, the integration allows carriers to extend FNOL capabilities without changing existing vendor programs, claims workflows, or contractual relationships.
Industry Perspective
The integration gives carriers a practical way to initiate emergency mitigation and repair
coordination earlier in the claim lifecycle while maintaining operational oversight.
John Burns, Chief Client Officer at Eberl, highlighted the importance of pairing speed with
control as carriers look to improve early claim handling.
“Connecting digital FNOL intake directly to our repair workflow allows insurers to act sooner while maintaining visibility and control – helping them support policyholders more quickly and with greater confidence at the moment it matters most.”
For Liberate, the focus is on making FNOL a more effective starting point for resolution.
“FNOL shouldn’t stop at data capture,” said Amrish Singh, CEO. “Linking intake to next-step action helps carriers support policyholders more effectively when timing matters most.”
Availability
The Eberl–Liberate integration is live and available to carriers seeking to enhance FNOL
workflows and accelerate emergency mitigation and repair coordination. Configuration options
allow carriers to align provider assignment models with their operational preferences and
service strategies.
For additional information or to discuss implementation options, carriers may contact Eberl
Claims Service or Liberate directly.
About Eberl
Eberl is a claims solutions partner supporting property insurers across the full claim lifecycle.
The organization delivers independent adjusting, inspections and estimating, managed repair,
and training – offered individually or as an integrated solution to meet carriers where they need
support.
Eberl’s nationwide network of claims professionals and service providers help insurers respond
faster, improve accuracy, and drive better claim outcomes from first notice of loss through final
resolution across all claim types.
About Liberate
Liberate is the System of Action for Insurance, deploying insurance-native AI agents across
sales, service, and claims. Liberate helps carriers, agencies, and insurance operators drive
more than 10% revenue growth and delight their customers while cutting operating costs by
greater than 25% by resolving customer requests end-to-end across voice and digital channels.
Unlike basic voice bots or horizontal AI platforms, Liberate orchestrates complete workflows
with built-in governance, safety controls, and full auditability designed for regulated, long-form
customer interactions. Today, Liberate supports insurance operations representing over $100B
in premium volume. Learn more at liberateinc.com.
Media Contact
Jake Katz for Liberate
jkatz@outvox.com
Samantha Krostue for Eberl
skrostue@eberls.com
