A national personal lines P&C carrier handling high volumes of property claims was getting squeezed by rising labor and material costs, growing social inflation, and higher policyholder expectations.
That pressure exposed weaknesses in their claims workflow. Traditional field inspections were becoming a challenge with higher expenses, extra handoffs, scheduling delays, and inconsistent turnaround times. And when cycle time drags, the customer experience takes the hit first. Payments go out later. Disputes take longer to resolve. Everyone gets frustrated.
Internally, the carrier had ideas for improving speed and efficiency, but it wasn’t always realistic to implement new solutions on their own. They needed a partner who could reduce friction quickly, validate areas of concern with confidence, and support both everyday claims and more complex losses — without adding operational risk. That’s where Eberl entered the picture.
Key Challenges
Rising Labor and Material Costs
Escalating repair and inspection costs put pressure on claim budgets and settlement accuracy.
Inspection-Driven Cycle Time Delays
Traditional field inspections created scheduling delays and extra handoffs, stretching cycle time when speed matters most.
Hard to Change the Process Internally
Even with clear ideas for improvement, it wasn’t always realistic to implement new solutions in-house fast enough to keep up.
“Through the inspection services, especially the drone platform, we’ve been able to validate damages quicker, reduce cycle time, and get payments out faster. It’s been a shining star in our stable of tools.” – Property Claims Vendor Manager
Solution
Drone inspections + a connected workflow, backed by expert review.
We helped the carrier reduce claims friction by expanding inspection capacity through our drone inspection services — backed by a broader suite of inspection and AI solutions that could be deployed individually or together. That flexibility mattered. Some losses were straightforward roof-only claims. Others required deeper support for complex or interior damage.
At the center of the solution was a standardized drone inspection model built for speed, accuracy, and confidence. Leveraging our nationwide network of licensed inspectors and FAA-certified drone pilots, we paired advanced technology with structured oversight to deliver consistent, audit-ready results — every time.
That model included:
Guided Inspections Powered by Smart Technology
Certified drone pilots follow proprietary, app-based flight paths that standardize image capture and eliminate missed zones. The result: consistent, high-clarity documentation that supports confident repair-vs.-replace decisions.
Built-in Operational Risk Controls
Every file moves through structured QA and compliance oversight to ensure consistency and audit readiness. AI-identified damage is reviewed by licensed adjusters, adding context, carrier alignment, and defensibility to every report.
AI-Supported Damage Detection
Powered by a dataset of 50+ million high-resolution images and decades of modeling, our system detects hail, wind uplift, and penetrations with verified accuracy above 95%. Adjusters receive annotated, actionable insights, not just raw photos.
Real-Time Visibility and System Integration
Inspection data flows seamlessly into Guidewire, XactAnalysis, and other carrier platforms in real time. Reports are delivered as structured, workflow-ready files, so desk adjusters aren’t hunting for photos or rebuilding documentation.
“When we have potential solutions to our problems but aren’t able to implement them internally, we can bring those ideas to Eberl to see if they fit their model. They’ve grown a suite of services that you can use à la carte or use altogether, however your company sees fit.” – Property Claims Vendor Manager
Results
Faster, more accurate claims outcomes.
By integrating our inspection services into its claims workflow, the carrier expanded its reach and reduced delays associated with traditional inspections. Drone inspections helped shorten cycle time and improve turnaround, while specialized adjusters supported more complex losses.
Working together, we were able to make the entire process more predictable: faster cycle times, defensible accuracy, and lower inspection cost — all under tighter controls.
The result was a more efficient claims process and a better experience for policyholders from first notice to resolution.
Cycle Time Improved By 25%
By reducing handoffs and streamlining inspections with a connected workflow, claims moved with fewer delays.
Quicker Payments to Policyholders
Improved inspection turnaround times shortened the path to agreement on damages. Payments were issued sooner, improving the overall policyholder experience.
Lower Inspection Cost Versus Traditional IA
The client reported validating damages “quicker, more efficiently, at a fraction of the traditional IA costs,” while still supporting both routine and complex losses.
Operational Risk Decreased
An in-house QA and compliance layer provided oversight on every file, keeping outputs consistent and audit-ready — important when you’re moving faster and can’t afford mistakes.
How It Works
Simple, smart, fully integrated.
Our managed workflow removes administrative burden and allows desk adjusters to focus on resolution, not coordination.
1. Schedule Inspection
Request inspections through your preferred portal — we’ll coordinate scheduling.
2. Property Inspection and Damage Analysis
Licensed inspectors and FAA-certified pilots capture detailed damage data, uploaded instantly
for AI analysis and reporting.
3. Receive Report + Add-On Estimate
Licensed adjusters review each inspection and deliver accurate reports, and even estimates, through your preferred system.
Get Started
Reduce inspection cycle times to support faster decisions and better outcomes.
Contact Mark Cooke to get started.
817.291.6017
mcooke@eberls.com
