CAT Claims Support
Connected CAT operations that reduce cycle times, rework, and friction.
When catastrophe strikes, Eberl's scalable CAT response solutions combine four decades of experience, real-time visibility, advanced technology, and specialized oversight to help carriers resolve claims faster without sacrificing quality or control.
Days
from FNOL to estimate delivery
Years of Experience
in CAT response support
States Covered
PRICING MODEL
for consistency in costs
and execution
Claim Support
for fewer handoffs between vendors, greater transparency, and faster paths to resolution
licensed claim professionals
to quickly scale
catastrophe response capacity
Days
from FNOL to estimate delivery
Years of Experience
in CAT response support
States Covered
PRICING MODEL
for consistency in costs
and execution
Claim Support
for fewer handoffs between vendors, greater transparency, and faster paths to resolution
licensed claim professionals
to quickly scale
catastrophe response capacity
More than catastrophe claims adjusting. End-to-end CAT response support.
Eberl can support carriers across multiple stages of the claim lifecycle – from FNOL through inspection, estimating, adjusting, and managed repair. Our end-to-end claims support allows carriers to consolidate vendors and reduce handoffs during catastrophe events.
CAT Experience & Surge Readiness
Nearly four decades of catastrophe response experience nationwide, with processes designed to rapidly scale while maintaining claim quality and communication standards.
Inspection & Estimating Capabilities
Support for ladder inspections, drone inspections, interior inspections, estimating, re-inspections, and file-ready documentation – all designed to help carriers move claims forward faster.
Managed Repair Support
Specialty Claim Services
Our Process
Flexible, scalable onboarding and CAT response — aligned with carrier operations.
As carriers prepare for or respond to catastrophe events, Eberl works closely with their teams to understand operational needs, claim volume expectations, geographic impact areas, and preferred workflows.
Initial Discovery & Operational Alignment
Eberl works with carrier stakeholders to understand claim handling needs, event scope, service requirements, reporting expectations, systems, and operational workflows.
Response Planning & Resource Coordination
Based on projected claim volume and event severity, Eberl aligns the appropriate field adjusters, desk adjusters, inspectors, repair resources, and specialty services needed to support response efforts.
System & Workflow Integration
Teams align with carrier systems, documentation standards, communication protocols, and escalation procedures to help create a smoother operational experience during CAT response. Progression of your claims is the priority.
CAT Deployment & Claim Intake Support
Resources are mobilized and deployed based on carrier needs and event demands. Depending on the engagement model, Eberl may support FNOL intake, inspections, estimating, adjusting, managed repair coordination, and additional claim services.
Ongoing Communication & Operational Reporting
Throughout the event, Eberl provides ongoing communication, operational updates, reporting visibility, and performance tracking to help carriers monitor claim progression and response activity.
Flexible Scaling Throughout the Event
As claim volume fluctuates, Eberl can scale resources and services up or down based on carrier needs, geographic impacts, and operational demands. Use only the services you need, or choose end-to-end claims management to reduce your administrative burden.
Claim Resolution & Post-Event Support
You need files you can defend. Every report and file is reviewed by a human expert. This quality assurance and reporting visibility from FNOL through resolution helps carriers maintain consistency and communication throughout the lifecycle of the claim.
Policyholder-Focused Service
Your policyholders have gone through enough stress. Our connected workflows are designed to reduce delays, improve communication, and create a smoother claim experience for the insured.
Frequently Asked Questions
How quickly can Eberl mobilize resources after a CAT event?
Eberl is built for rapid CAT response, combining real-time storm tracking, proprietary claim-matching technology, and a proven deployment model for our nationwide network of claims professionals.
While response times vary by event size and severity, our targets are to contact insureds within 2 hours of assignment and, for Emergency Mitigation Services, arrive on-site within 3 hours.
Can Eberl reliably scale during large, multi-state catastrophe events?
Yes. Eberl helps carriers quickly deploy mass inspection, estimating & repair support when disaster strikes. We have a vast nationwide network of 18,000 licensed independent adjusters, inspectors, and repair professionals across all 50 states, including remote and rural locations.
How does Eberl maintain service consistency and file quality during surge situations?
What operational visibility and reporting will we have during a CAT response?
How experienced is Eberl in handling large-scale CAT events?
How large and reliable is Eberl’s adjuster and inspection network?
Eberl’s network includes more than 18,000 claims professionals and licensed independent adjusters across all 50 states. But CAT response is not just a matter of deploying more people; we ensure reliability with industry-leading training to maintain consistent file quality and ensure seamless operations.
How does Eberl ensure communication and responsiveness during high-volume events?
Can Eberl support us beyond adjusting if claim volume impacts other parts of the workflow?
Eberl is flexible and adaptable in how we work with carriers. We can start with a more focused engagement, such as deploying inspectors and licensed independent adjusters, and then bring in additional capabilities as needed.
Sometimes, carriers discover additional needs for support after a catastrophe event, as claims professionals get a chance to put boots on the ground. Eberl can scale up our catastrophe claims support along with a carrier’s changing needs.
How does Eberl’s flat-rate wind & hail pricing model work, and how does it help control costs?
Eberl’s flat-rate wind & hail pricing is designed specifically for residential claims. With this innovative flat-rate model, carriers get to know their cost upfront. Inspections and estimates can be completed in one visit. Costs are controlled by standardized execution and efficient scaling with claim volume. Learn more about Eberl’s flat-rate wind & hail adjusting.
How does Eberl help carriers improve speed without sacrificing claim quality?
Eberl offers extensive quality assurance capabilities. Along with training our claims professionals on high standards, we can integrate with various carriers’ existing systems and workflows to help save time and maintain carriers’ quality standards.
We use AI-assisted technology and workflows to accelerate scoping, estimating, and documentation, while every file undergoes expert, human-led quality assurance and compliance review.
Can Eberl integrate into our existing systems and workflows?
What technology and operational tools does Eberl leverage during CAT response?
Eberl uses industry-leading technology that is compatible with Guidewire, XactAnalysis, Snapsheet, and other leading carrier systems. This helps ensure instant visibility and zero duplicate data entry. We also employ proprietary claims technology that streamlines every stage of the claims lifecycle and assigns the right expertise to every claim.
Drone-supported inspections are another operational tool that can be helpful during CAT response, because the drones can pair with human expertise to get documentation of claims environments that might not yet be accessible to vehicles.
How does Eberl support policyholder experience during catastrophe events?
We provide rapid response, clear and consistent communication, ongoing visibility into the claims process, and a high level of quality assurance and claims accuracy. Policyholders want to see their claims addressed and resolved promptly, with clear communication and next steps. Eberl supports carriers in supporting their policyholders during high-intensity catastrophe events when people need help the most.
What makes Eberl different from other CAT response vendors?
Can Eberl flex between surge support and broader end-to-end claim support if our needs evolve during an event?
CAT Readiness Audit
Identify potential CAT response risks before the next event.
Let's schedule a 30-minute CAT readiness discussion to review your current surge strategy and identify where additional capacity, inspections, or repair resources could strengthen your response during the next event.
- Evaluate surge capacity and deployment readiness
- Assess claim quality and workflow risks during surge events
- Review operational visibility and response coordination
Let's discuss your CAT response strategy
We’ll show you where to optimize outcomes and gain more control. Fill out the form below, or book time directly here.