Third Party Administration
End-to-end claims administration built for scale, accuracy, and speed.
We deliver TPA services that integrate every stage of the claim — from FNOL to resolution — with the people, processes, and technology carriers need to improve outcomes and reduce operational burden.
Fewer handoffs. Faster decisions.
Stronger outcomes.
Whether you need support for daily claim volume or surge response, our TPA team integrates directly into your workflows to manage the full claim lifecycle.
Our team handles key functions, including:
- FNOL, claim setup, and triage
- Field, virtual, and aerial inspection and estimating
- Desk adjusting, coverage validation, and quality review
- Mitigation oversight and managed repair coordination
- Compliance, payments, reserving, and reporting
With one partner orchestrating intake through closure, carriers gain faster cycle times, fewer handoffs, improved accuracy, and measurable operational savings.
Compliance & QA controls across the full claim lifecycle.
At Eberl, compliance functions as an embedded control layer. Standards are enforced through consistent workflows, quality oversight, and automated checks, reducing error before it becomes exposure.
Carrier-Aligned Training
Role-specific training and certifications that reinforce your standards and documentation requirements.
In-House Compliance Team
Verifies every adjuster meets state and carrier requirements before assignment to keep files audit-ready.
Integrated Technology Platform
Seamless integration to your platforms (Guidewire, Xactimate) reduces manual re-entry and administrative errors.
Automated Credential Monitoring
Ongoing license, insurance, and certification checks for adjusters and contractors — not just at onboarding.
Specialty Claim Services
Dedicated resources for complex losses that require advanced handling and stronger documentation.
Standard Inspection Workflows
Digital tools guide adjusters through consistent documentation in the field, reducing errors and re-inspections.
AI With Human Verification
Technology speeds up damage detection while licensed adjusters validate findings for defensibility.
Vetted Contractor Network
Multi-level vetting with ongoing compliance checks and clear dispute resolution processes.
Centralized Financial Controls
Direct contractor payments and vendor setup (including W-9 collection) reduce administrative risk and prevent fraud.
At Eberl, we maintain rigorous compliance and QA standards across intake, investigation, adjusting, reserving, documentation, and payments. Our licensing and credentialing teams validate every resource. Our oversight teams ensure accuracy, consistency, and auditability across all claim files.
The result: lower regulatory risk, higher quality, and peace of mind for your organization.
Why carriers choose Eberl.
Nationwide Capacity When and Where You Need It
Access trained adjusters, inspectors, and repair professionals across all 50 states — ready to deploy quickly and support your team during peak demand.
Seamless Integration for Speed and Transparency
Our systems connect effortlessly with leading insurance platforms, centralizing data, reducing manual steps, improving visibility, and keeping your team informed at every stage.
Technology That Enhances Human Expertise
We combine AI technology, structured workflows, and top trained professionals to support faster resolution, reduce manual steps, and improve accuracy so carriers experience better outcomes.
Carrier-Aligned Training That Elevates Performance
Our CATI programs teach adjusters and inspectors your way of working — combining hands-on practice, real-world scenarios, and expert instruction to ensure every professional is ready to perform at your standards.
Resources for smarter, tech-driven claims management.
Frequently Asked Questions
Can your TPA teams operate under our claims guidelines and branding?
Absolutely. Eberl’s third-party claims administrators are trained to operate under your specific claims guidelines, processes, and brand voice.
Our desk adjusters and field teams mirror carrier workflows to ensure consistency across all communications, documentation, and policyholder interactions so your customers experience a seamless extension of your brand.
Can your TPA team use our claims management system or do we use yours?
Eberl’s TPA claims management model is built around integration. We work directly within your preferred systems to reduce manual work and improve data accuracy.
Our systems are also API-compatible, allowing assignments, updates, and communication to flow seamlessly across platforms. This ensures your claims administration services stay efficient, compliant, and fully aligned with your infrastructure.
How do you maintain compliance with state and federal claims handling regulations?
Compliance is at the core of Eberl’s insurance claims administration. Our dedicated compliance team verifies that every adjuster meets state licensing and carrier regulatory requirements before handling a file.
Structured workflows ensure each TPA claim adheres to carrier-specific processes, while automated credentialing continuously monitors vendor and contractor compliance. This proactive oversight ensures your organization is audit-ready and aligned with all relevant regulatory standards.
How are claims assigned and triaged in your TPA process?
Claims are intelligently routed through Eberl’s proprietary assignment technology, which matches files by claim type, complexity, and adjuster expertise.
Whether it’s FNOL/loss intake, field assignments, or desk adjusting, each claim is assigned to the right resource at the right time, optimizing productivity and reducing cycle times across all TPA claims.
How do you price your TPA services?
Eberl’s TPA services offer flexible pricing models tailored to each client’s needs. Depending on the engagement, pricing can be structured on a per-claim, hourly, or retainer-based agreement.
Our focus is on efficiency and transparency, ensuring cost-effective claims administration services that strike a balance between performance, quality, and financial control.
How do you handle specialty or complex claims, such as liability, subrogation, litigation, or flood claims?
Eberl’s TPA services include a dedicated specialty claims management division for complex cases. Our expert adjusters and legal specialists handle liability, subrogation, litigation, and flood claims with precision and regulatory accuracy.
Every complex file is staffed by qualified professionals who align with carrier requirements and ensure fair and compliant resolutions.
Connect with our TPA team to explore a tailored solution for your insurance claims administration.